Lesson 16: Self Control And Relapse Prevention - Slide  28

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Three Effective Listening Skills

  • 1. The Disarming Technique: Find some truth in what the person is saying, even if you feel convinced that what they’re saying is totally wrong, unreasonable, irrational or unfair
  • 2. Empathy: Put yourself in their shoes and try to see the world through their eyes
  • Thought empathy: Paraphrase their words
  • Feeling empathy: Acknowledge how they’re probably feeling, given what they are saying to you
  • 3. Inquiry: Ask gentle, probing questions to learn more about what they are thinking and feeling

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